General Terms & Conditions

Regarding purchases made on the sardmobil.com website

I. general provisions

1. These General Terms and Conditions (hereinafter: GTC) are defined by the additional Service Provider (Guilcernet 3.0 s.r.l.s, hereinafter: Service Provider) and the natural person who pre-booked the service on the website against compensation (hereinafter: Customer, hereinafter together, as Contracting Parties), the conditions for the use of discounted services, as well as the rights and obligations arising between the Service Provider and the Customer.

2. Concepts

Service provider: sells services on its website (sardmobil.com). Guilcernet 3.0 s.r.l.s (registered office: Via San Lorenzo SN, 09080 Boroneddu (OR), Italy, Tax number IT01283520953, hereinafter: Service Provider

Services: Campervan and additional gear rental, providing a customized itinerary tailored to the needs of the Customer, and organizing trips with campers.

Customer: a person purchasing a service or product through the website

3. The Customer enters into a service relationship with the Service Provider. The availability of the Services provided by the Service Provider and the quality of the Service are the responsibility of the Service Provider. The Service Provider guarantees the right to use the services indicated on its website, and the Customer pays the consideration for the Service. After a successful purchase, the Customer can use the service ordered and paid for via the sardmobil.com website.

4. The Service Provider's name and other identification data are listed on the sardmobil.com page.

5. By paying for the Service(s), the Customer accepts the conditions for using the service, as well as the provisions of these GTCs. With the conclusion of the contract, the Customer declares that they have familiarized themselves with the terms and conditions contained in these General Terms and Conditions and have accepted them as binding, consenting to the management of their data necessary for the use of the Service as outlined in the General Terms and Conditions.

6. The Service Provider takes the utmost care in handling and storing personal data. Regarding data management related to purchases on the website, the guidelines can be found in the Data Management section on the website. However, the Service Provider is not responsible for possible damages caused by unauthorized attacks that occur despite the most excellent care that can be expected.

7. The concluded contract is not considered a written contract, so it is not available in the filed form. The electronically saved purchase data confirm the conclusion of the contract.

8. The Service Provider informs the Customer, and the Customer expressly acknowledges that the Service Provider is entitled to amend the General Terms and Conditions unilaterally. In the case of changes to the General Terms and Conditions, the Service Provider will notify the Customer of the changes by publishing them on the sardmobil.com website, at least eight (8) days before the change takes effect.

II. Purchase price, payment terms

1. The Service Provider is responsible for determining the price of the Services. The Service Provider reserves the right to change the purchase price of the Services at any time.

2. The Service Provider keeps the purchase receipts at its headquarters and issues an invoice to the Customer. By initiating the purchase process, the Buyer expressly acknowledges that they accept the invoice.

3. When shopping online, after the bank card payment transaction, the customer will receive the Customer Service order confirmation/ticket/voucher and the invoice by e-mail.

III. Rules applied to the provided services

1. The Customer may use the Services only at their own risk.

2. During certain Services (such as organized trips), video and audio recordings may be made, on which Customers may be recorded while using the Service. The Customer may not make any claims against the Service Provider as the rightful user of the recording.

3. A Customer who violates the conditions of using the services, the policy of the location of the Services, the instructions of the security service, and other law enforcement agencies may be removed by the institution serving as the location of the Service or the Service Provider to ensure the smooth participation of other participants or bystanders. In the event of exclusion for such reasons, the Service Provider or the location of the Service cannot be obliged to pay compensation.

4. If as a result of war, rebellion, act of terrorism, strike, accident, fire, blockade, flood, natural disaster, severe energy supply disruption, health emergency, or other unforeseen and insurmountable obstacle, which the Customer, the Service Provider and the location of the services outside of its scope, one of them is unable to fulfill some contractual obligation, then this person is not liable for any loss or damage that occurred as a result of these events.

IV. Limitations of the Service Provider's service

1. The Service Provider is entitled to wholly or partially suspend the online sale of Services on the sardmobil.com website due to maintenance or other security considerations without notice.

2. The Service Provider assumes responsibility for the information and content related to individual Services on the sardmobil.com website.

3. The Service Provider is liable for damages caused by intentional or grossly negligent errors that can be blamed on it. The amount of liability cannot exceed the value of the purchase transaction.

4. The Customer acknowledges that the Service Provider is not responsible for any damage or abuse that occurs during or as a result of paying with a bank card.

5. The Service Provider excludes responsibility for any damage caused by the contractual or illegal activity or omission of the Buyer or a third party.

V. Complaint

1. The Customer may report the complaint in writing at hello@sardmobil.com. An anonymous report is invalid. The Service Provider informs the Customer in writing about the results of the complaint investigation and the measures taken.

2. Disputes between the Service Provider and the Customer must be settled between the parties.

VI. Withdrawal from the contract

1. After purchase, the buyer may exercise their right of withdrawal in relation to their reservation. They may reclaim 100% of the purchase price within one week of the booking period's commencement. Within 48 hours of the reservation start, 50% of the purchase price can be refunded. In the event of cancellation less than 48 hours before the start of the reservation, the reservation fee is non-refundable; however, the reservation can be rescheduled.

2. If organized trips are canceled due to weather conditions, the Customer may either claim a refund or have the trip rescheduled.

VII. Trademarks and copyrights appearing on the website

1. The trademarks appearing on the Service Provider's website are the exclusive property of the Service Provider and other rights holders. Third parties may not use, distribute, or publish these designations without the express and prior written approval of the Service Provider or the rights holders.

2. The Service Provider obtains unlimited and exclusive rights to use the comments and photos (e.g., chat, blog), comments, suggestions, and ideas provided by the Customer in connection with the use of the website. The Service Provider becomes the exclusive owner of all such rights related to comments and may not be restricted in any way in their use. The Service Provider is entitled, without restriction, to utilize, use, publish, revise, delete, and disclose the Customer's comments without having to provide compensation to the Customer in any way.

VIII. Final provisions

2. If organized trips are canceled due to weather conditions, the Customer may either claim a refund or have the trip rescheduled.